REFUNDS, RETURNS AND CANCELLATION POLICY



1. CANCELLATION OF ORDERS

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, it will be subject to the returns process outlined below.

2. RETURNS

Customers may request a return within 7 days of receiving an order provided that:

- The product is unused

- The product is unopened

- The product remains in its original packaging

- Proof of purchase is supplied

3. NON-RETURNABLE PRODUCTS

For hygiene and safety reasons, the following items cannot be returned:

- Opened skincare products

- Used skincare products

- Products with broken seals

- Gift cards

- Promotional items

Unless the product is defective or incorrectly supplied.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a customer receives a damaged, defective or incorrect product, Aesthetic Options must be notified within 48 hours of delivery.

Supporting photographs may be requested.

Upon verification, Aesthetic Options may replace the product, exchange the product or issue a refund.

5. REFUNDS

Approved refunds will be processed within 7–14 business days.

Refunds will be made using the original payment method where possible.

Shipping costs are non-refundable unless the return is due to an error by Aesthetic Options.

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the product is defective, damaged or incorrectly supplied.

7. CONTACT

For returns or refund requests, please contact: office@aestheticoptions.co.za 

087 806 8700